Refund policy
Returns & Refunds
Everything here is written to be simple, because the last thing anyone needs is a policy that takes effort.
Sixty days from the day it arrives. Take the time you need.
If the size is wrong
Email hello@mimondoworld.com and tell us which size you need. A new one ships to you at no cost. You don't need to send the first one back — keep it, or pass it to someone who needs it.
If it isn't right
Email us within sixty days of delivery and we'll refund you in full — the whole amount you paid, back to your original payment method. You don't need to send anything back. Keep it, or give it to someone who could use it.
We issue refunds as soon as we see your email, usually within two business days. Depending on your bank, it can take another five to ten business days to appear.
If it arrived damaged, misprinted, or it's the wrong piece
Tell us and we'll send a replacement straight away. We may ask for a photo afterwards so we can put it right on our end — never before we've helped you.
If it never arrived
Tell us. We'll look into it and send another one.
If it was a gift
Ask the person who gave it to you to write to us at hello@mimondoworld.com — the order is theirs, and we'll take care of it with them.
Cancelling an order
Your piece is made after you order it, and it usually goes into production within a few hours. Email us as soon as you can and we'll stop it if it hasn't started. If it has, we can't pull it back — but the sixty days above covers you completely, and you won't need to send anything back.
What's excluded
Nothing. There are no final sale items, no exclusions, and no conditions about tags or original packaging.
Where we ship
Within the United States, for now.
We built this policy on trust. If it's ever clearly being misused, we'll reach out personally rather than change the rules for everyone.